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Our impact, accounts and reports

At Second Step, we believe in a world where everyone affected by mental health problems can create a positive future. On this page find our impact reports, annual accounts, Gender Pay Gap reports, strategic plans, and other information about Second Step's activities, successes, finances, and plans.

Find a report:

Impact reports

Inspiring stories and insights from our clients, staff, volunteers and partners, highlighting our work over the past year and how we achieve our objectives:

Strategic plans

Updated every three years, our strategic plans underpin our work as we continue our mission to promote mental health and wellbeing by supporting people and communities to building brighter futures:

Annual reports and financial statements

Our annual accounts and financial statements detailing our activities, achievements, and reviews of our performance and finances over the years:

Gender Pay Gap reports

Our Gender Pay Gap figures in line with reporting requirements and our commitment to becoming a truly equal organisation:

Succeeding Together:
Our impact in 2023

We’re at our best when we work together – staff, clients, carers and partners – making the most of each other’s talents and strengths.

Find inspirational stories on the theme of Succeeding Together:

Past impact reports

Click on the tabs below to find our previous years' impact reports:


Stories of Change

This report looks back at the experiences of some of our clients and staff as the organisation coped with and then emerged from the Covid pandemic with its challenges, restrictions and lockdowns:

Read on our website

Read as a PDF



Our Strategic Plan:

Rooted in our values of hope & courage, succeeding together, building trust, celebrating diversity and learning & growing, this plan will shape our work through to 2026:

Past strategic plans

Click on the tabs below to find our previous years' strategic plans and business plans:


Raising Ambitions (refresh)

Our plan for 2022/3 continues our theme of the last three years: to raise the ambitions for our clients, our staff, the organisation and the communities we work

Read in full (PDF)

View our plan on a page (PDF)



Our year in numbers

2021-22 was another year of growth for Second Step as we continued to rise to the challenges presented by the Covid-19 pandemic, meet additional demands on our services, and identify the potential benefits of new ways of working as we emerged from the pandemic. Read our latest annual report and accounts for the year ending 31 March 2023:

Past annual reports and financial statements

Click on the tabs below to find our previous years' annual reports and financial statements:


Report and financial statements for the year ending 31 March 2022

Download PDF



Further reading

Latest news

How to be an LGBTQIA+ ally: A workplace guide

19 June 2024

Recovery Navigator Phoebe Horrocks recently started volunteering as LGBTQIA+ lead for Second Step’s Community Rehabilitation service in Bristol. In this…

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Second Step’s Community Rehabilitation team and Bristol Wellbeing College host Carers’ Week Event

12 June 2024

To coincide with Carers’ Week, our Bristol Community Rehabilitation team and Bristol Wellbeing College organised an event for carers on…

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Saving lives in Somerset – an out-of-hours service on a mission

4 June 2024

In the last year, more than three thousand people have reached out for support from Crisis Safe Space, the out…

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“Just go for it. If you’re able to volunteer, it’s massively enriching to do so”

3 June 2024

When Charlie started mental health volunteering, his goal was to help people and make a difference. What he didn’t realise was how much volunteering would make a difference to his life too. 

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“I looked forward to riding Maverick every week.” How horse riding became one young woman’s passport home.

28 May 2024

It’s well known that horses can help our mental health, with a study by the British Horse Society revealing that horse riding stimulated many positive psychological feelings including reducing depression by 30%.

But for one young woman, who has spent the last 10 years in mental health units often under a section, horse riding became so much more than this. It helped her build her confidence and slowly but surely find the strength to return to life in the community.

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Sign up now: Free new course for carers in North Somerset starting 6 June 

21 May 2024

North Somerset Wellbeing is introducing a free, six-week course for carers (18 years and over) who provide support to adults…

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Taking a moment for Carole 

20 May 2024

Following the death by suicide of his beloved wife Carole, South Gloucestershire farmer Stephen Moorlen decided to set up a mental health fundraising project in her memory. We spoke to Stephen about the project, and the overwhelming response he has had since launching it. 

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Mindful movement: Enhancing mental health through everyday actions

20 May 2024

To coincide with this year’s Mental Health Awareness Week theme of movement, we sat down with Recovery Navigator Ellen and…

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Second Step gardening group on a mission to turn office green space into refuge for clients and staff 

15 May 2024

One month on from our office move to Pennywell Road, we’re settling in well and are busy creating  a warm,…

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Embracing movement: Navigating mental health and wellness

13 May 2024

This year’s Mental Health Awareness Week has the theme of movement so we caught up with Senior PAT Practitioner Ellen…

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