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Contact us

Looking for support?

If you need mental health support, you will need a referral from the NHS or local authority to access our services. Each service has a different referral process and details can be found on webpage for that service. We work closely with local councils to give support but we do not provide emergency housing support directly.

If you are currently receiving support from a Bristol Mental Health service or are a carer, you can enrol on one of our free wellbeing courses without a referral. You can find out more on our Bristol Wellbeing College page.

If you are in crisis and need immediate support

Please dial 111 or call the Samaritans on 116 123 for free.  Some may find writing an email could be a calm and safe way to work through what's on your mind. Especially if it feels too upsetting to talk about on the phone.  You can email the Samaritans at jo@samaritans.org.  Samaritans volunteers answer each email that comes through to

If you feel that you are at risk from abuse we can help. See how here.

Mental health service commissioners

If you commission mental health services for the NHS or a local authority and are interested in finding out more about what we do please email admin@second-step.co.uk

Do get in touch

If you have a complaint, comment or suggestion on how we can improve our support do let us know. Find out how here.

If you would like to report or discuss mistreatment of yourself or another vulnerable adult you can use our safeguarding policy.  Find out how here.

How to find us

We have four offices: Bristol, Bath, Somerset and North Somerset.

Our Bristol office

Second Step Bristol
9 Brunswick Square
0117 909 6630

Our Bath office

Second Step Bath & North East Somerset
South Vaults, Green Park Station
01225 750926 / 01225 750927

Our Somerset office

Second Step Somerset
The Great Western Hotel, Station Approach
0333 023 5405

Our North Somerset office

Second Step North Somerset
69 Old Street
BS21 6BT
0333 023 3504