Home > Contact us

Contact us

Looking for support?

If you need mental health support, you will need a referral from the NHS or local authority to access our services. Each service has a different referral process and details can be found on webpage for that service. We work closely with local councils to give support but we do not provide emergency housing support directly.

If you are currently receiving support from a Bristol Mental Health service or are a carer, you can enrol on one of our free wellbeing courses without a referral. You can find out more on our Bristol Wellbeing College page.

Our services can be found in Bath and North East Somerset, BristolNorth SomersetSouth Gloucestershire and Somerset.


If you are in crisis and need immediate support

Please dial 111 or call the Samaritans on 116 123 for free.  Some may find writing an email could be a calm and safe way to work through what's on your mind. Especially if it feels too upsetting to talk about on the phone.  You can email the Samaritans at jo@samaritans.org.  Samaritans volunteers answer each email that comes through.

If you feel that you are at risk from abuse we can help. 

Mental health service commissioners

If you commission mental health services for the NHS or a local authority and are interested in finding out more about what we do please email reception@second-step.co.uk

Do get in touch

If you have a comment, compliment or complaint on how we can improve our support do let us know.

If you would like to report or discuss mistreatment of yourself or another vulnerable adult you can use our safeguarding policy. 

How to find us

We have four offices: Bristol, Bath, Somerset and North Somerset.

Our Bristol office

Second Step Bristol
162 Pennywell Road
0117 909 6630

Our Bath office

Second Step Bath & North East Somerset
South Vaults, Green Park Station
01225 750926 

Step Together in Somerset

Step Together
The Great Western Hotel, Station Approach

0333 023 5405

Our North Somerset office

4 Boulevard
North Somerset
BS23 1NA


We have two services based at our North Somerset office North Somerset Wellbeing and Safe Haven Crisis & Recovery Centre. Contact details are below or you can find out more, including opening hours and how to refer, by clicking the links below.

North Somerset Wellbeing
0333 023 3504

Safe Haven Crisis Centre (by appointment only)
01934 313480