Home > comments, compliments and complaints

Comments, compliments and complaints

If you tell us when we get things wrong and share your ideas on how we can improve, we will be much better placed to provide you with the best possible service. We would also like to hear about what went well!

How to make a comment, compliment or complaint

Please use this form (opens a PDF) to make a comment, compliment or complaint.

What happens next?

You will not normally receive a response to a comment or compliment but we will make sure it is passed to the most suitable person.

Once we receive your complaint it will be reviewed by our Complaints Officer who will call you to discuss what happens next. If you have any questions please contact the Complaints Officer complaints@second-step.co.uk or 0117 909 6630.

If you want to know more about our Privacy Policy, please click here.