Comments, compliments and complaints

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Comments, compliments and complaints

If you tell us when we get things wrong and share your ideas on how we can improve, we will be much better placed to provide you with the best possible service. We would also like to hear about what went well!

How to make a comment, compliment or complaint

Please use this form (opens a PDF) to make a comment, compliment or complaint.

What happens next?

You will not normally receive a response to a comment or compliment but we will make sure it is passed to the most suitable person.

Once we receive your complaint it will be reviewed by our Quality and Improvement Team who will contact you to discuss what happens next. If you have any questions please contact the Complaints Officer or 0117 909 6630.