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Our impact, accounts and reports

At Second Step, we believe in a world where everyone affected by mental health problems can create a positive future. On this page find our impact reports, annual accounts, Gender Pay Gap reports, strategic plans, and other information about Second Step's activities, successes, finances, and plans.

Find a report:

Impact reports

Inspiring stories and insights from our clients, staff, volunteers and partners, highlighting our work over the past year and how we achieve our objectives:

Strategic plans

Updated every three years, our strategic plans underpin our work as we continue our mission to promote mental health and wellbeing by supporting people and communities to building brighter futures:

Annual reports and financial statements

Our annual accounts and financial statements detailing our activities, achievements, and reviews of our performance and finances over the years:

Gender Pay Gap reports

Our Gender Pay Gap figures in line with reporting requirements and our commitment to becoming a truly equal organisation:

The Power of Prevention:
Our impact in 2024

We support people in their homes and communities to find the hope and courage they need to change their lives for the better.

Find inspirational stories on the theme of the Power of Prevention:

Past impact reports

Click on the tabs below to find our previous years' impact reports:

2023

Succeeding Together

We’re at our best when we work together – staff, clients, carers and partners – making the most of each other’s talents and strengths. Find inspirational stories on the theme of Succeeding Together:

Read on our website

 

2022
2021
2020
2019
2018
2016/17
2015
2014
2013

Our Strategic Plan:
2023-2026

Rooted in our values of hope & courage, succeeding together, building trust, celebrating diversity and learning & growing, this plan will shape our work through to 2026:

Past strategic plans

Click on the tabs below to find our previous years' strategic plans and business plans:

2022-2023

Raising Ambitions (refresh)

Our plan for 2022/3 continues our theme of the last three years: to raise the ambitions for our clients, our staff, the organisation and the communities we work
in.

Read in full (PDF)

View our plan on a page (PDF)

 

2019-2022
2017-2019

Our year in numbers

Read our latest annual report and accounts for the year ending 31 March 2025:

Past annual reports and financial statements

Click on the tabs below to find our previous years' annual reports and financial statements:

2023-2024

Report and financial statements for the year ending 31 March 2024

Download PDF

 

2022-2023
2021-2022
2020-2021
2019-2020
2018-2019
2017-2018
2016-2017

Further reading

Latest news

How can we use power correctly – Creating trust, choice and equality in mental health services

7 October 2025

As October marks both World Mental Health Day and Black History Month, we’ve decided to focus on a topic which…

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“I learnt that being neurodivergent is not a curse, it is simply a different way of being” – Jacqui’s story 

6 October 2025

For World Mental Health Day this October we are sharing Jacqui’s uplifting story. Through her work with Lottie, her Recovery…

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“We always ask clients where they’d have gone without us – one said ‘to my grave.’” 

9 September 2025

We speak to staff from our suicide prevention services on World Suicide Prevention Day 2025.  Content warning: mentions of suicidal…

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Creativity and connection: How a Craft Club led to a reduction in mental health crises 

22 July 2025

The Safe Haven Crisis & Recovery Centre is a safe space for people in acute emotional distress. Based in Weston-super-Mare…

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How to be an LGBTQIA+ ally: A workplace guide

30 June 2025

Recovery Navigator Phoebe Horrocks is LGBTQIA+ lead for Second Step’s Community Rehabilitation service in Bristol. In this role, she proudly…

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Changing Futures Bristol publishes new impact report highlighting the programme’s successes   

23 June 2025

Changing Futures Bristol has released an impact report showcasing the successes of its innovative approach to supporting people facing multiple…

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Rebecca’s Story: “Volunteering got me back into a place of living, rather than existing” 

2 June 2025

The first week of June marks Volunteers’ Week, a time to celebrate the compassion, dedication and vital contributions of our…

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Celebrating community for Mental Health Awareness Week

12 May 2025

This year’s Mental Health Awareness Week theme is community – something we see the value of every day at Second…

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How My Team Around Me is changing the way we work 

29 April 2025

Navigating how and where to find support can be tricky at the best of times. For people experiencing multiple disadvantage,…

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National recognition for Bristol Community Rehabilitation Team 

14 April 2025

The Bristol Community Rehabilitation team received high recognition for its work from the prestigious Royal College of Psychiatry when it…

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