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The building is on the north side of Pennywell Road and has bright teal cladding. The approach to the building is paved, with illuminated bollards denoting the edge of the path. An intercom to request entry to the building is situated on a post that is placed at an accessible height and a safe distance from the door swing. The threshold is level.

The reception desk is at an accessible height. A variety of seating to suit different people is available in communal spaces, and all operator chairs are fully adjustable. Clear wayfinding signage is positioned around the building. Doors and corridors are all at least 900mm wide and sufficient space is available for wheelchairs to turn. There is a wheelchair accessible lift to take people to the first floor. The stairs have good quality treads with the top and bottom step denoted by contrasting colour, and a handrail is in place beyond the start and end of the flight of stairs.

There are wheelchair accessible toilets on both floors. Worktops in all newly commissioned kitchen areas are at an accessible height. A baby changing table is provided in the accessible ground floor toilet.

As the lift cannot be used if fire is suspected, a refuge space is provided on the first floor.