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Safe Haven Crisis Centre

Safe Haven Centre was due to open it's doors in Weston’s town centre in Spring 2020.  It's aim was to provide a safe space for people in acute emotional distress. Social distancing measures meant face-to-face service was not possible. Instead staff members were redeployed to provide a temporary, telephone-based service.

The centre is the first of its kind for North Somerset and was co-designed with input from local service users and clinicians.  We still plan to open for face-to-face appointments when social distancing measures have been relaxed.

The telephone service, which operates from 4pm-10pm, seven days a week, and is run by skilled and experienced staff who can contact up to 14 people every evening who are under the care of AWP.

The service supports people over the age of 18 who have been referred by AWP but when the centre opens in Weston for face-to-face appointments it will be open to all residents over 16 without a referral.

Additional Help

You can also receive support from our North Somerset Wellbeing Service .  This service is for anyone who needs mental health support outside of GP care. Using Wellbeing College type activities, sessions and cafes the service supports people in their recovery journey. The service tries to reduce the need to use mental health care specialists, and help people move from hospital back into successful community life.

Safe Haven is a crisis support service launched by Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (BNSSG CCG), in partnership with Avon & Wiltshire Mental Health Trust (AWP), to provide urgent mental health support during the coronavirus outbreak.  The centre is run by Second Step.