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Safe Haven Crisis Centre

The Safe Haven Crisis Centre provides a safe space for people in acute emotional distress and is based in Weston-super-Mare’s town centre.

The centre opened in May 2020, but due to the pandemic, it was repurposed to provide remote support.  Since March 2021 it opened its door to clients.  The service will be a mix of remote and face to face support, and will be able to support 12 people every evening.

The centre is the first of its kind for North Somerset and was co-designed with input from people with experience of using local mental health services and clinicians.

The centre is open seven days a week, between 6pm and midnight. People aged 16 and over can self-refer to the service or be referred by a relevant professional – such as a GP, police officer, paramedic, social worker or voluntary organisation. Additionally, parents and carers are able to contact the centre if they have worried about a loved one. While ongoing social distancing restrictions are in place, the centre will operate on a bookings only basis with no drop-ins allowed.

Referrals can be made to refer.safehaven@nhs.net or by calling 01934 313480.

Safe Haven was commissioned by Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (BNSSG CCG), in partnership with Avon & Wiltshire Mental Health Trust (AWP).

Additional Help

You can also receive support from our North Somerset Wellbeing.  This service is for anyone who needs mental health support outside of GP care. Using Wellbeing College type activities, sessions and cafes the service supports people in their recovery journey. The service tries to reduce the need to use mental health care specialists, and help people move from hospital back into successful community life.

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