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How Second Step protects its service users from abuse

Second Step understands that people who use our services may be vulnerable to harm or exploitation by others. We have developed a Safeguarding Policy to ensure we do all we can to protect our service users from abuse. This policy is monitored by various independent agencies, including the Care Quality Commission. Our partner organisations have similar policies in place.

Who should I do?

If you would like to report or discuss mistreatment of yourself or another vulnerable adult, talk to your support worker (or anyone else at Second Step who you would feel comfortable giving this information to). Otherwise, you can contact your local authority Adult Services Team (or the police if you believe a crime has been committed). Contact numbers are below.

Read our safeguarding leaflet that tells you more about how Second Step protects the people who use our services from abuse. It also explains what we do if we think you are a risk to yourself or to others.


Local Authority Adult Services Contact Details

Bristol 0117 922 2700

North Somerset 01934 888 801

South Gloucestershire 01454 868 007

Bath and North East Somerset 01225 396 000

Somerset 0300 123 2224

Outside office hours (all four authorities) 01454 615 165

Police 101