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Safe Haven Crisis & Recovery Centre

The Safe Haven Crisis & Recovery Centre provides a safe space for people in acute emotional distress and is based in Weston-super-Mare’s town centre.

It is the first of its kind for North Somerset and was co-designed with input from people with experience of using local mental health services and clinicians. The service will be a mix of remote and face to face support, and will be able to support 12 people every evening.

The centre is open seven days a week, between 4pm and midnight (by appointment only. Last appointment is 11pm).

Safe Haven is open to people over 16 who live in North Somerset and South Gloucestershire.

If you have any questions please email refer.safehaven@nhs.net or by call us on 01934 313480.

To make a professional referral please complete our Professional referral form.  To make self-referral please complete this form.

River felt ready to tell his story after a difficult couple of years working out his identity and dealing with multiple mental health crises. To mark Pride month, we share River’s story and his insights into why Second Step’s support means so much to him.

Our latest stats

We are really pleased that our stats show that 100% of visitors were satisfied with their experience at the Safe Haven and 100% would recommend the service to family or friends.

You can download our latest statistics here.

Safe Haven was commissioned by Bristol, North Somerset and South Gloucestershire Integrated Care System (BNSSG ICS) (formally BNSSG CCG), in partnership with Avon & Wiltshire Mental Health Trust (AWP).

Additional Help

You can also receive support from our North Somerset Wellbeing.  This service is for anyone who needs mental health support outside of GP care. Using Wellbeing College type activities, sessions and cafes the service supports people in their recovery journey. The service tries to reduce the need to use mental health care specialists, and help people move from hospital back into successful community life.

Safe Haven shop front
Safe Haven Logo
Inside Safe Haven
Pride flag