Home > Our services > Community and Wellbeing > Safe Haven Crisis & Recovery Centre

Safe Haven Crisis & Recovery Centre

The Safe Haven Crisis & Recovery Centre provides a safe space for people in acute emotional distress and is based in Weston-super-Mare’s town centre.

It is the first of its kind for North Somerset and was co-designed with input from people with experience of using local mental health services and clinicians. The service will be a mix of remote and face to face support, and will be able to support 12 people every evening.

The centre is open seven days a week, between 4pm and midnight. Safe Haven is open to people over 16 who live in North Somerset and South Gloucestershire.

If you have any questions please email refer.safehaven@nhs.net or by call us on 01934 313480.

To make a professional referral please complete our Professional referral form.  To make self-referral please complete this form.

Safe Haven was commissioned by Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (BNSSG CCG), in partnership with Avon & Wiltshire Mental Health Trust (AWP).

Our latest stats

We are really pleased that our stats show that 100% of visitors were satisfied with their experience at the Safe Haven and 100% would recommend the service to family or friends.

You can download our latest statistics here.

Street triage

From early July The Sanctuary and Safe Haven are working together to help reduce the pressure on local crisis services, including the A&E departments of hospitals in Bristol, North Somerset and South Gloucestershire.

Expert emotional support will be available for anyone who doesn't meet the criteria for hospital admission or who feels their mental health would be adversely affected if they were admitted.

The team will offer:

  • emotional support to reflect on recent experiences,
  • self-management techniques for suicidal thoughts, emotional distress, anxiety, depression, low mood, social isolation and sleep hygiene
  • signposting around housing, debt, health problems, drug and/or alcohol use, substance misuse and unemployment
  • liaison with GPs and other professionals.

This service runs from Thursday to Monday and referrals will only be accepted through the Control Centre or Street Triage Teams.

Additional Help

You can also receive support from our North Somerset Wellbeing.  This service is for anyone who needs mental health support outside of GP care. Using Wellbeing College type activities, sessions and cafes the service supports people in their recovery journey. The service tries to reduce the need to use mental health care specialists, and help people move from hospital back into successful community life.

Safe Haven shop front
Safe Haven Logo
Inside Safe Haven