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Somerset Crisis Safe Spaces

Somerset Crisis Safe Spaces were co-designed by local people with experience of mental health crisis who wanted more support available in the community rather than at hospital. The service is designed for individuals who need immediate and short term crisis prevention and do not require more intensive care from either an emergency or inpatient service.

The service is available:

  • Friday, Saturday and Sunday 5:30pm-11:30pm for telephone, Zoom and face to face support.
  • Saturday and Sunday 11am-4pm for telephone and Zoom support only.

Second Step run this service in Bridgwater, Wells, Glastonbury and Shepton Mallet.  Mindline cover the rest of Somerset.

Who do we support?

We support people over the age of 18, who live within the Sedgemoor and Mendip area.

Introductions to our services can be made  through Mindline or the Somerset Foundation Home Treatment Team. You can also self-refer by emailing CrisisProvision@second-step.co.uk with your name, date of birth and contact number.  We will aim to get back to you within seven days.  You can also be referred via your GP.

The crisis provision can support with short term intervention for up to 2 weeks supporting clients with signposting into a range of different support networks that are available to clients.

What we do

We deliver the service using active listening, grounding techniques and work through existing care and support plans, safety plans or developing these with the client.

The service is provided by Recovery Navigators and Peer Volunteers from one of our partners, Chard Watch.

We are able to introduce individuals to other services and support groups to support long term recovery goals.  We can also signpost you to other services for housing, debt, other health problems, substance misuse, and unemployment and government guidelines about Coronavirus (Covid-19).

Anybody who needs mental health support can call Mindline Somerset on 01823 276892, 24 hours a day, 7 days a week or email support@openmentalhealth.org.uk.

Anybody who needs mental health support can call Mindline Somerset on 01823 276892, 24 hours a day, 7 days a week or email support@openmentalhealth.org.uk.