Community rehab

Launched in June 2015, the Community Rehabilitation Service is part of a new system of NHS mental health services in Bristol. One of the key changes to previous systems is the involvement of the voluntary sector, with Second Step as the lead partner, working with Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) and Missing Link, a Bristol-based women’s mental health organisation. The service is part of Bristol Mental Health.

The Community Rehabilitation Service specialises in working with people with long-term mental health and complex needs. Its focus is to help people gain the skills and confidence to live as independently as possible in the community.

The Community Rehabilitation Service is led by a clinical psychologist and aims to bring together social, psychological and medical approaches, giving everyone intensive tailored support from a team of professionals.

Specialist staff provide a range of interventions to help people manage their mental health effectively and live as independently as possible. These include:

  • tools for wellbeing and recovery
  • psychological support
  • advice around medication
  • education and volunteering
  • help to find appropriate housing
  • and links to community resources and activities.

People with drug and alcohol problems are referred to specialist services when appropriate.

Round-the-clock care

Most of our work is community-based with staff working out of Second Step’s offices in Brunswick Square, Bristol and visiting people in their own homes. We also have places for 10 people to stay at the accommodation side of the service, Wellbridge House in Brentry, plus three rooms in a shared house in Southmead that offers more independence. This is an environment that encourages people to learn strategies to help them reconnect back into their community and where they have access to round-the-clock support from skilled staff.

We plan to open new, purpose-built accommodation to replace Wellbridge House in the Speedwell area of Bristol in the next 12 months. This new building will offer intensive support to 10 people and also provide six flats for more independent living on site. We will also offer recovery-focussed courses and activities for people using the service.

The Care Quality Commission inspected the accommodation side of the service in May 2016 and rated it as ‘good’ in all areas.   

CQC inspection report for Wellbridge House May 2016

Who does the service help?

The service supports people from across Bristol, who are usually referred to the service from community and in-patient mental health services. We take referrals from social services, GPs and other voluntary sector agencies across Bristol. We are also happy to discuss self-referrals.

Surviving or thriving - read about one of our volunteers and the helped she received from the Community Rehabilitation team

We offer specialist rehabilitation assessment, support and assistance to 100 people with longer-term or more complex mental health problems at any one time. We support people for up to 12 months, sometimes for longer, sometimes for less time. Some will receive intensive short-term care at Wellbridge House, others will receive longer-term support at home in the community.

Our aim is to reach all of Bristol’s communities and to ensure we do this, we have developed strong links with a range of organisations across the city.  

See our Year One Evaluation

For more information about the Community Rehabilitation Service

call 0117 909 6372 or email

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