Contact us

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We'd love to hear from you

If you are interested in our services, working with us or volunteering for us, we’d love to hear from you.

Looking for support?

If you need mental health support, you will need a referral from the NHS or local authority to access our services. Each service has a different referral process and details can be found on webpage for that service. 

We work closely with local councils to give support but we do not provide emergency housing support directly.

If you are currently receiving support from a Bristol Mental Health service or are a carer, you can enrol on one of our free wellbeing courses without a referral. You can find out more on our Bristol Wellbeing College page.

If you are in crisis and need immediate support, please dial 111 or call the Samaritans on 08457 90 90 90

Mental health service commissioners

If you commission mental health services for the NHS or a local authority and are interested in finding out more about what we do please email

Job applicants

You can view our latest vacancies here. If you are returning a job application email us at


If you are a tenant in one of our properties and your need to report a maintenance issue you need to fill in a form found here.

Our Bristol office

Second Step Bristol
9 Brunswick Square
0117 909 6630

How to find us


Our Bath office

Second Step Bath & North East Somerset
South Vaults
Green Park Station
01225 750926 / 750927

Our North Somerset Offices

The Carlton Centre
Carlton Street
BS23 1UA

67-69 Old Street
BS21 6BT

Contact Hannah Young on 0333 023 3504 or for more information

Useful links

Comments, suggestions and complaints

Safeguarding - What to do if you feel your are at risk from abuse

Customer Charter

Using our logo

Second Step is an exempt charity regulated by the Financial Conduct Authority Reg no: 25597R