Inspectors rate Bristol mental health service good in all areas

Bristol Community Rehabilitation Service was really pleased to be rated good in a recent inspection by the Care Quality Commission.

Wellbridge House, the accommodation side of the service, which was inspected last month, was given a positive assessment across the board. The inspectors’ report concluded that people using the service were:

  • Supported by staff with a good understanding of their needs and the care they required. The staff were trained and knew how to provide them with effective support
  • Well supported with their mental health needs and they understood the aims of the service
  • Treated in a kind way by the staff, and
  • Encouraged to make choices and helped to be more independent by staff. Individual care records set out how people wanted to be supported by the staff as part of a recovery approach to their support and care.

Chris Kinston, Senior Operations Manager, said:

“Bristol Community Rehabilitation is a successful partnership between Second Step, AWP and Missing Link. We are really pleased with the way the partnership is working for the benefit of people using the service. This is evident in the rating of ‘Good’ that the Service received across each of the five categories assessed by the CQC; including ‘Safe’ and ‘Well Led’.

“This rating demonstrates the progress Second Step is making in delivering innovative health services. The CQC report also shows what an important contribution Bristol Community Rehabilitation Service makes to Bristol Mental Health.”

Bristol has adopted a new approach to delivering mental health services. They now come together under the banner of Bristol Mental Health which is made up of 18 organisations chosen because of their expertise and experience. The process of change took nearly three years and included the involvement of people with experience of using mental health services, carers, voluntary organisations, community groups and health and social care professionals. The new Community Rehabilitation Service is a key part of these changes. For more information go to

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