Golden Key

Golden Key is a partnership of 19 organisations which work together across Bristol to improve services for people with the most complex needs. All Golden Key clients are experiencing a challenging mix of homelessness, long term mental health problems, dependency on drugs and alcohol and offending behaviour.

By working closely with these clients, Golden Key is able to see the system through their eyes and pinpoint areas where it is not working. The partnership uses this information to identify the changes services need to make for the better, both strategically and operationally.

The Golden Key partnership is bringing about change at every level – from the way we structure services, to the way we run the city.

Funded by the National Lottery Community Fund, the work is continuously and independently evaluated. This is so lessons can be learned about how services can be made better for the most vulnerable – not just here in Bristol but across the whole of the UK.

For more information go to

Follow Golden Key on Twitter: @GoldKeyBristol

Follow Golden Key’s system change conversations on Twitter: @SparkChangeTeam

the keyhole logo of Golden Key