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Supported Housing

Our Bristol-based Supported Housing service provides housing for people - many of whom have experienced multiple disadvantages which have led to homelessness, substance use, mental health, and historic relationships with the criminal justice system. 

Our support is tailored to people’s individual needs, helping them to build the skills and confidence to take the next step towards independent living. 

About the service

We provide a total of 61 bed spaces across Bristol – in Kingsdown, Bishopston, Montpelier, Stokes Croft, Easton, St George, Totterdown, Hotwells and Lawrence Weston. 

This is a short-term accommodation service made up of a mixture of shared properties (for four to six people) and self-contained flats. 

Within our shared properties, people have their own bedroom and share communal spaces like the kitchen, bathroom and lounge. All our shared accommodation is fully furnished. 

Our other properties are made up of several self-contained flats. Each tenant has their own bedroom, kitchen and bathroom in a partly furnished flat. Tenants are responsible for paying their own utility bills. We have a small number of properties with disabled access. 

How do I access the service?

Our accommodation is accessed via Bristol City Council’s Housing Support Register (H.S.R.). To access the Housing Support Register you can go to the Council's Citizen Service Point at 100 Temple Street or telephone on 0117 922 2700 and ask for housing advice.  

You can read more about the Council’s homelessness services using the below here.

What support will I receive?

You will be supported by an experienced, trained staff team to build on your strengths and reach your goals. All residents have dedicated workers who will help you to plan and support you to achieve these goals using a Recovery Plan. 

Read Paul's story about becoming homeless and then being offered supported housing by Second Step #HomeEqualsHope

Who can use our service?

You will have been referred onto our service if you need some degree of support to be able to maintain your tenancy and have some other support needs relating to homelessness, substance use, mental health or historic relationships with the criminal justice system. 

You will also: 

  • be single and aged over 22 
  • be willing to accept support as part of your occupancy agreement 
  • have some kind of housing need - either homelessness or living in unsuitable housing 
  • have basic daily living skills and be able to maintain your own safety 
  • be able to manage your own medication if this has been prescribed 
  • agree to follow Second Step's equal opportunities policy and keep to the terms of your occupancy agreement 

Will I need to pay anything?

Residents pay a small personal contribution towards the accommodation service charge, depending on the property. If you have savings and other income over the Housing Benefit threshold, you may also have to make an additional contribution. Please discuss this with us when we meet you. Our service is funded by Bristol City Council. 


If you would like to report or discuss mistreatment of yourself or another vulnerable adult you can use our safeguarding policy.  Find out how here.