High Support Accommodation

Second Step Supported Housing Project Photo

The High Support Accommodation Service provides supported housing for 39 people with complex needs including homelessness, drug and alcohol misuse, mental health problems and offending behaviour.  Our fully furnished, supported flats are offered to tenants for four months or 120 days, with a view to moving people onto longer stay, less supported accommodation.

Applications are made via Bristol’s Housing Support Register and tenants work with our team and specialist professionals to create realistic and meaningful support plans.

To access the Housing Support Register you can telephone the council on 0117 9222 000, email at HSR.admin@bristol.gov.uk or ask for housing advice at the council's customer service points.

Aims and objectives

The idea of recovery underpins our work, helping tenants find strategies of coping, which help them keep their tenancy with a view to moving on to pursue their dreams and aspirations. We aim to:

  • offer high-quality housing to complex individuals with a range of support issues
  • maximize independence and choice
  • enable access to appropriate community resources
  • explore opportunities for employment and meaningful occupation
  • assist with money issues, obtaining benefits and remaining debt free

The team

The team includes volunteers, support assistants and support workers who have direct experience of recovery in terms of using mental health or drug or alcohol support services. The service also has housing workers, an administrator, two senior support workers, a team manager and service managers.

Where we’re based

Toll House Court

Toll House Court is situated in Ashton Gate, near the football ground, with excellent access to shops, local facilities and transport links. The building provides 20 self-contained flats, two of which are adapted for wheelchair access. There are also two offices and an interview room for staff to hold confidential conversations with tenants. It has a secure front entrance and reception with CCTV and runs a 24 hours a day, seven day week service with staff trained to manage crisis situations. The team at Toll House Court also provides out of hours service to the other sites at Wayland Court and Homefield Court.

Wayland Court

Situated in Fishponds, three miles from the city centre, Wayland Court consists of 11 self-contained fully furnished flats. Two of the flats accept dogs and two have been specially adapted for people with mobility issues. The project runs numerous lifeskill groups and wellbeing activities in the communal areas of the building.

Homefield Court

Also three miles from the city centre is Homefield Court in St George. Here there are eight fully furnished flats for people who are further along their recovery journey and in less need of support. Three of the flats accept dogs, and one has been specially adapted for wheelchair access.

Our partners

The High Support Accommodation Service works closely with:

Bristol City Council Housing teams

Compass Health

Homeless Outreach

Bristol ROADS team

Bristol Mental Health Services

Adult Social Care

as well as many others.