Home > Our services >Community and Wellbeing > Wellbeing and Recovery

Recovery Navigators

Our team of Recovery Navigators work with GP surgeries across the South West to support people who are struggling with long-term and sometimes complex mental health difficulties. 

People can be referred to one of our recovery navigators or mental health experts as soon as they call the surgery. This means we are also reducing pressure on busy GPs.

How we can help

Many people feel isolated, have money concerns and are worried about their future. This has led to more people looking for expert mental health support.

Recovery Navigators provide primary care colleagues (GPs, talking therapies practitioners, social prescribers) an extra and expert pair of hands and so help to reduce pressure across the system. We also hope support from a Recovery Navigator will reduce the likelihood of people’s needs escalating.

Recovery Navigators offer short-term support over a few months helping people build their resilience and independence. We aim to give coordinated, person-centred care, helping people get the right support, at the right time.

Who we support

Recovery Navigators are available in a number of GP surgeries across the region:

  • Bristol - Inner City and East (ICE)
  • Network 4 - South Gloucestershire
  • Pier Health - Weston-Super-Mare, Worle and villages

Please speak to your GP to see if you cover your practice. We're afraid that we cannot accept self-referrals.

How to refer

We support people aged 18 and over. You will need to be referred to a recovery navigator by a professional working in primary health care. This could be a GP, nurse, care coordinator, health navigator or pharmacist.

If you are a professional wishing to make a referral, you can find the referral address listed on our referral form or ask Second Step reception for assistance by contacting reception@second-step.co.uk.

Please specify that you are looking to refer to the Recovery Navigators service and the region that the person is living in.


If you are in crisis and need immediate support Please dial 111 or call the Samaritans on 116 123 for free.  Some may find writing an email could be a calm and safe way to work through what's on your mind. Especially if it feels too upsetting to talk about on the phone.  You can email the Samaritans at jo@samaritans.org.  Samaritans volunteers answer each email that comes through.

You can also find more helplines and places of support here.