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Community Mental Health Services

Second Step is the leading voluntary sector organisation in a partnership with Avon and Wiltshire Mental Health NHS Partnership Trust (AWP). The partnership strives to ensure everyone in Bristol receives the treatment and support they need to take control of their mental health and lead fulfilling lives.

We do this via three mental health teams: Assessment and Recovery, Crisis, and the Early Intervention. All the teams come under the banner of Bristol Mental Health.

The partnership strives to ensure everyone in Bristol receives the treatment and support they need to take control of their mental health and lead fulfilling lives.

Five voluntary community sector organisations: Second Step, Missing Link, Off the Record and Nilaari Care employ staff in roles within the partnership including Recovery Navigators, Youth Transition workers, Mental Health Crisis workers, Facilitated Discharge workers, Early Intervention workers and Peer Support workers.

Our values

Bristol Mental Health believes in being compassionate, accountable, innovative and efficient. We believe in encouraging staff, service users and carers to meet their full potential. We believe services should be joined up so that whenever you contact Bristol Mental Health, you are put in touch with a person who can help you.

Four principles guide everything we do

Who is it for?

Assessment & Recovery Team

The assessment and recovery teams help adults in Bristol who need community mental health services to provide intensive support, irrespective of age or background.

Crisis Team

The crisis service supports anyone in Bristol who needs urgent mental health support. The service is available 24 hours a day, seven days a week to support and treat people experiencing a severe mental health or emotional crisis. Whatever a person’s need, the crisis team can decide the level of support they need and arrange the best response and care.

Early Intervention Team

The early intervention team helps people between the age of 14 and 35 who are experiencing or at risk of developing psychosis. Those aged 14 and 15 are seen alongside the local child and adolescent mental health team. Intervening early helps improve recovery.

How do I access these services?

You can be referred to these services by your GP. For more information on the Recovery Bristol Partnership visit www.bristolmentalhealth.org

Are you being discharged?

Visit the Get Connected project, a pilot mentoring scheme for those being discharged from Recovery Bristol Partnership services.


North Assessment & Recovery Team: 0117 3547300 (8am-8pm Mon-Fri & 9am-5pm Sat & Sun)

Central Assessment & Recovery Team: 0117 9556098

(8am-8pm Mon-Fri & 9am-5pm Sat & Sun)

South Assessment & Recovery Team:01275 796200

(8am-8pm Mon-Fri & 9am-5pm Sat & Sun)

Early Intervention team: 0117 9192371 (9am-5pm Mon-Fri)

Missing Link, Off the Record, Nilaari Care and Brunelcare

Glossary of terms

Recovery Navigators

Recovery Navigators forge a strong relationship with their clients to coordinate and access the best possible support to help manage their mental health problems. They coordinate all the services that a service user may need – so, for example, bringing in the complex psychological intervention team or crisis team when necessary. The primary focus is to make sure each person’s recovery takes place at their own pace and in the best way for them. Recovery Navigators stay with their service user throughout – ‘walking alongside them’ to ensure they coordinate the best support and find new and creative ways to help the service user to accept and manage their mental health problems. Research has shown that Recovery Navigators help promote people’s independence, health and general recovery.

Mental Health Crisis Support Workers

Mental Health Crisis Support Workers work collaboratively with the service user, their family/carers/friends and mental health and other professionals during any period of acute mental health crisis.

Facilitated Early Discharge Workers (FEDs)

Based within the crisis service, to facilitate appropriate discharge from the mental health inpatient wards and the crisis service.

Early Intervention in Psychosis Workers / EI Support Worker (EIPs)

Their role is to work collaboratively with the service users and mental health professionals to navigate and coordinate services (both social and clinical interventions). They are there to make sure the service user makes the most of community resources, builds resilience and improves their wellbeing.