You can find us on social media too. At the moment we're active on Twitter, Instagram, LinkedIn, Facebook and YouTube.

How we use social media

We use social media to share news, events, and relevant information. We love to hear from you and run campaigns like #WhatMakesMeWell where we share stories of hope and courage.

Our Twitter following includes clients, partners such as NHS commissioners, the Clinical Commissioning Group (CCG), local councils, staff, and people with an interest in what we do. We share news, events, blog posts and more on Twitter.

Instagram is a great place to share visual updates and we run #WhatMakesMeWell from here. Our latest Instagram campaign focuses on sharing staff stories #SecondStepStory.

LinkedIn is where we engage with industry professionals, staff, and partners. Here, we share news, policy updates and also the latest Second Step vacancies. roles.

YouTube is where we share our videos and audio stories. We share broadcasts from our Media Group, podcasts and media clips here. We also have a separate channel for videos from our Wellbeing Colleges.

Facebook has a page for the Bristol Wellbeing College and North Somerset Wellbeing Service to share updates.

Contacting Us

If you'd like to talk to us, you may prefer to do so via our social media platforms, we'd love to hear from you.

We aim to respond to your posts within 48 hours, but please bear with us if we take a bit longer, we have a small communications team.

Where to find us



Second Step YouTube & Wellbeing Colleges YouTube

Wellbeing Colleges Facebook

Our North Somerset Wellbeing Service have been sharing stories from their clients. This week we hear from Andy.

"Art really eases my anxiety and is an escape from my mental health issues."

How does art and creativity help you in your recovery journey?

#WhatKeepsMeWell #MentalHealthFirst ⁣#NorthSomerset #NorthSomersetWellbeing #MentalHealth #Poetry #WellbeingPoetry

One of the North Somerset Wellbeing Service clients has shared with us how photography has helped them.

"Being in nature and outside keeps me well.I enjoy walking in the beautiful countryside that surrounds the village where I live. There is lots of wildlife to see: cows, sheep and lambs in the fields, and also swans, cygnets, dragonflies and herons. I love to take photos to remember these experiences and look back on them when I am not feeling as good. The exercise is good for me mentally and physically, and I also enjoy the peace and sounds of nature. It is easier to be mindful in the calm of the outdoors, with the sounds of nature and wildlife. Sometimes I can feel trapped in my head or my home (especially during lockdown) and going for a walk and being grateful for what is around me really helps that."⁣

#NorthSomerset #NorthSomersetWellbeing #Wellbeing #Exercise #Countryside #Wildlife #WhatMakesMeWell

Beth, a client of North Somerset Wellbeing Service, shares with us how she has found creative writing helpful in this week's #WhatMakesMeWell story.

"I've been suffering with my mental health and low self-esteem since my childhood. I don’t want to accept the labels which I have been given, as I find that they hold me back in my recovery. I am a creative person and very sensitive to emotional issues. I'm learning to live independently but am not there yet, so I have a daily support worker who helps me to achieve this. I've been using the creative writing group for several months and used to write a lot in my teenage years. I've found it a helpful tool to let out my feelings, or to escape from them. I hope you will find that my poetry is helpful to you, as it has really opened my eyes to help me see things from a new perspective:"⁣

What keeps me well?⁣

What keeps me well? What helps me through the day?⁣
⁣Having time to myself to give thanks, to worship and pray.⁣
⁣And take a few mindful breaths to centre myself. ⁣
⁣To have a relaxing hot bath, with essential oils. ⁣
⁣Keeps me able to face the day, come what may. ⁣
⁣Engaging with people, even now in Zoom groups. ⁣
⁣Encouraging each other, and sharing our views. ⁣
⁣Photographing nature keeps me focused, in the moment. ⁣
⁣Spending time in the wild listening to the birds and the ocean. ⁣
⁣Mindfully meditating at home and on countryside walks. ⁣
⁣Entertaining my brain with word games, sewing, crafts and art. ⁣
⁣Writing stories and poems, of memories treasured in my heart. ⁣
⁣Enjoying a good chat on the phone with my friends. ⁣
⁣Letting myself have a good laugh, watching sitcoms on TV. ⁣
⁣Loving and giving homemade gifts to friends and family.⁣

⁣#WhatKeepsMeWell #MentalHealthFirst ⁣#NorthSomerset #NorthSomersetWellbeing #MentalHealth #Poetry #WellbeingPoetry

We’ve been asking clients from our North Somerset Wellbeing Service to share stories about how art and creativity have kept them well during the pandemic. This weeks’ #WhatMakesMeWell story is about how photography has helped Emma: ⁣

"When I take photos, I see new life happening. No matter what life throws at it, they still grow back. These photos help me for a moment to be able to breathe again. They reduce my anxiety, fear and sadness and they also heal the open wounds I have of pain. It helps my physical and mental wellbeing just for a brief moment."⁣

#WhatKeepsMeWell #MentalHealthFirst

We’ve been asking clients from our North Somerset Wellbeing Service to share stories about how art and creativity have kept them well during the pandemic. This weeks’ #WhatMakesMeWell story from Rose is about the healing power of creative writing: ⁣

"Prior to counselling, my only experience of writing was going to a poetry open mic group half a dozen times and penning a couple of little bits over the years at home. During the counselling sessions, it was suggested that I try the in-house Creative Writing group to help with my recovery. I went to in blind panic - I had little confidence at the time - but I thought I would give it a go. I'm not sure anyone had any idea of how frightened I felt sitting there. But I kept going." ⁣

"And what is it they say? From little acorns oak trees grow. I would like to share one of my latest pieces written in a Creative Writing Zoom meeting the other week and hope it inspires you to have a go."⁣
Y Rite?⁣

What am I, how do I impact or feel? Gosh where do I start? So many ideas rushing through my head. Am I going to be static, fluid, large or small? My thoughts are everywhere, my mind alive. I can be whoever I want, no-one but me to say how I am seen, loved, hated, sought-after or ignored. It is up to me. I can be different every day, escape into other worlds real or imagined. Shall I be part of history, a protector or the protected? I could be a building that was built to house and protect the inhabitants and now so old people are protecting me. I am an icon. I was there at the beginning of it all. They said I was innovative now I am dwarfed but my fame has grown. People feared my existence now they visit me in their thousands peering into my darkest secrets. I am solid, I am real and finally I am loved.⁣
⁣Rose ⁣

#WhatKeepsMeWell #MentalHealthFirst

Sylvia's Fund raises money for our clients wellbeing. Clients can apply for a grant up to £50 for the little things that will help improve their wellbeing.⁣

Phillip used his grant to buy an X Box. He said “I can’t thank you enough for this, I’ve been loving it. It took me a while to set up, but now I’m using it every day. It’s keeping me sane, it really is.”⁣

If you are a Second Step client and would like to apply for a Sylvia's Fund grant, speak to your Recovery Navigator/Support Worker.⁣

#grants #xbox #ItsTheLittleThings #SylviasFund

We’ve been asking clients from our North Somerset Wellbeing Service to share stories about how art and creativity have kept them well during the pandemic. This weeks’ #WhatMakesMeWell story from Vicky is about the healing power of zentangle art:

“I was inspired to paint this way after an online zentangling art session with Sophie from the North Somerset Wellbeing Service team. Arts and crafts are a big part of what keeps me well. I find it helps me to focus my mind and stop it from wandering when I’m feeling anxious or low. Even when I’m feeling well, it helps as it’s great to have something I am proud to do and really enjoy.

Eighteen months ago I had a severe psychotic episode and have slowly been recovering. I was introduced to arts and crafts and it was like a switch was flicked in me. It has really helped me recover and keep well. I never knew how grounding and mindful arts and crafts could be.

I love making cards and giving them to people as it brings a smile to their faces. Showing love and kindness in this way is a big part of my wellbeing.”

#WhatKeepsMeWell #MentalHealthFirst

We’ve been asking clients from our North Somerset Wellbeing Service to share stories about how art and creativity have kept them well during the pandemic. Tasha shares her #WhatMakesMeWell story with us about how photography has helped her wellbeing: ⁣

“I like taking pictures by the seafront. Being by the beach helps me physically, mentally and spiritually. I’m always happy there.”⁣

#WhatKeepsMeWell #MentalHealthFirst⁣⁣

We’ve been asking clients from our North Somerset Wellbeing Service to share stories about how art and creativity have kept them well during the pandemic. Heather shares a #WhatMakesMeWell story about the healing power of knitting:

“I find knitting very therapeutic, and when I feel I can't do anything else, I can often do knitting. It is calming. It offers consistency. It insists I pay attention, and gently points out when I've gone wrong. Taking stitches out has become as important as creating them.

My favourite activity is knitting socks. I have knitted several pairs for friends and family over the past few months. It gives me a sense of personal connection to others, a piece of purpose in my day and, although there is a specific outcome, there is no fixed deadline. Sometimes a pair of socks can take ten days. Sometimes two-three months. It doesn't matter. It keeps my mind busy so I don't dwell too much on my problems. And if I can knit a few rows this evening, the likelihood of me getting other tasks done tomorrow is higher.”

#WhatKeepsMeWell #MentalHealthFirst

Today we are relaunching our #WhatMakesMeWell campaign! We’ll be sharing stories of how art and creativity has kept clients from our North Somerset Wellbeing College well during Covid-19. Vicky starts our 'virtual art exhibition' off with her story about how creative writing has given her a purpose:⁣

“I have only just started to write creatively thanks to the Zoom creative writing group with the North Somerset team. It is a lovely safe space to be creative, and my fellow writers are kind and encouraging.⁣

Psychosis has left me with some very traumatic memories, particularly after a difficult time in hospital when I was sectioned for six weeks. Through counselling I had earlier in the year, I discovered that I had a desire - and ability - to write about my feelings and experiences. ⁣

I find writing very peaceful as it takes me to a different place and helps me process how I am feeling at times. I am definitely adding creative writing to my mental health toolkit. It gives me purpose instead of feeling worthless.”⁣

You can read Vicky’s creative pieces on our blog – link is in the bio.⁣

#WhatKeepsMeWell #MentalHealthFirst⁣

We're continuing to celebrate #HopeandCourage stories here at Second Step. It sums up everything we're about - and it's even more important to hear about hope and courage in light of the pandemic we're living in.⁣ We share some excerpts from a blog written by ⁣⁣Jeremy in our Support & Housing team about coping during the pandemic.⁣

"It's been over 100 days since our lives were jolted by a disease that has ripped through the lives and livelihoods of so many people in our country, and around the world. Life now feels very far from ‘normal’ and I’ve been steadily, sometimes unwillingly and often painfully, adapting to a very different way of life.

It is widely recognised that those who were isolated before Covid-19 are now feeling even more hemmed in and trapped. Soon after the PM ordered us to stay at home, I began struggling with my mental health. I’ve had to learn to adjust my pace and accept that I need to lower my expectations for each day, while naming and owning my emotions. It’s okay to not be okay. Professor and author, Brené Brown, recently said in a podcast, “Own your feelings or they will eat you alive. ⁣

Rather than suppressing negative feelings, I’ve learned to be kinder to myself and put in place what I need to manage and cope in my living/working environment. I’ve noticed a sense of relief and release in myself since taking the time to reflect on these feelings and not allowing them to fester.⁣

I’ve been intentional about making time each week to simply be available for my team to listen to how they are feeling. I’ve made myself be brave and share how I’m feeling - and this has given others permission to open up too. ⁣

We need to learn to shoulder each other up better and do even more to look out for each other’s needs. Although we are uncertain and apprehensive about what the future holds, we can inspire hope and courage in each other to keep moving forward."⁣

Read Jeremy's full blog post using the link in the bio.⁣

⁣#HopeandCourage #PutMentalHealthFirst #MentalHealthMatters

Sylvia's Fund was created to give our client's a little something special to aid their recovery. We donate up to £50 towards the thing they want. In the past we've bought clients walking boots, gym membership, and a CD player and CDs.⁣

We recently awarded Dean a grant so he could buy a treadmill. Here is what he had to say about the donation.⁣

“I’ve been able to use up my energy, instead of rattling around the house feeling stressed and anxious, I’m actually able to channel that into something. It’s been amazing”⁣

If you are a Second Step client and would like to apply for a Sylvia's Fund grant speak to your support worker.⁣


We're continuing to celebrate #HopeandCourage stories here at Second Step. It sums up everything we're about - and it's even more important to hear about hope and courage in light of the pandemic we're living in.⁣ ⁣⁣

We're helping to change lives every day. Recently, we had some amazing feedback on our Hope Project that provides short-term emotional and practical support for men aged between 30 and 64. One of our Hope clients said: “I cannot express enough how much you and Hannah have helped. Just knowing that someone is there to reassure me or help with my concerns has been an absolute godsend. The weight that you've helped lift of my shoulders has been incredible. Every day I slowly feel I'm becoming me again.”⁣ ⁣

It's amazing to hear what a difference this service is making. Find out more about our Hope Project in the link in our bio.⁣

⁣#HopeandCourage #PutMentalHealthFirst #MentalHealthMatters

We are continuing to celebrate #HopeAndCourage stories. It sums up everything we're about - and it's even more important to hear in light of the pandemic we're living in. Jada, our New Business Administrator has written a powerful blog on the #BlackLivesMatter movement. An excerpt of the blog is below, if you would like to read the full thing follow the link in our Bio.⁣⁣
"The last few weeks have left me drained, spent and wracked with so many emotions. It took me days to say a word once the news of George Floyd broke. People around me started to speak up, speak out, not only people of colour but white people as well. Yet I couldn’t speak. ⁣⁣
I sighed instead, I sighed because this was something that didn’t surprise me, I sighed because here was another black man being slain in the streets, I sighed because racism is still strong and rife. It is not only in the obvious overt physical acts of violence but the casual racism, the systemic racism that is ingrained in society. Racism became something you learnt to live with, shrug off, assume that this is just how it is and how it will always be. It’s been so intrinsic in society, our own slow and deadly virus that we have just accepted as part of our daily lives. Accepted being followed round a shop, accepted when a table asks to be moved away from us, accepted the stares as we walk in a room where no one “looks” like us. Accepted being pulled over by the police, asked to change our hair at work, accepted that skin colour tights didn’t mean our skin colour and joined in the laughter at the exaggerated caricatures used to represent us."⁣⁣

We are continuing to celebrate #HopeAndCourage stories. It sums up everything we're about - and it's even more important to hear in light of the pandemic we're living in. Today we have this moving story from our pilot team in #SouthGloucestershire about one of their clients, Mary.⁣

Mary, who’s in her 60s, has been using health services⁣ inappropriately for years. It was common for her to call⁣ her GP around 15 times a day, desperately seeking help.⁣ Despite this extreme anxiety around her physical health,⁣
she refused to take any medication or to have any⁣ support from mental health services.⁣

Sarah, one of our support workers, started working with⁣ Mary and soon began to see the cyclical nature of her⁣ behaviour. After weeks of building trust with Mary, Sarah⁣ persuaded her to see the mental health team.⁣

Unfortunately the coronavirus crisis meant all face-to-face⁣ support had to end, which Mary found very difficult and⁣ led to her calling the paramedics multiple times. In the⁣ end she was admitted to hospital and, with Sarah’s help,⁣
agreed to see the psychiatrist and take medication to⁣ help her anxiety.⁣

Despite huge challenges Mary has turned her situation⁣ around. She continues to take her medication and has⁣ agreed to go back to the mental health team with Sarah's⁣ support. What's more, instead of calling her GP several⁣ times a day, she is sticking to pre-arranged appointments.⁣

The strong relationship built with Sarah has enabled Mary⁣ to have more insight into what’s been happening to her,⁣ and helped her take more control of her life. Sarah⁣ continues to check in with Mary every week.⁣

#MentalHealth #Anxiety #MentalHealthSupport

This week is #LonelinessAwarenessWeek, run by @marmalade_trust ⁣

It's more important than ever to connect and talk with someone if you're feeling alone or isolated. The Marmalade Trust website has a handy guide to help people understand more about loneliness, one conversation at a time.⁣

And if you are feeling lonely, our volunteer Kara shares some useful tips on her blog series 'Dear Friend' - the link is in our bio. We hope you find it useful.⁣

#LetsTalkLoneliness #MentalHealthMatters

We are continuing to celebrate #HopeAndCourage stories. It sums up everything we're about - and it's even more important to hear in light of the pandemic we're living in. Today Terry, an administrator in our housing team, talks about how life has been since Covid-19 started.⁣

"I have been fairly resilient through lockdown, working from home brings its challenges, but there is a weird upside to this entire period. Firstly, we are enjoying one of the nicest springs in recent times … if this carries on into June, July and August, then we will have a magical summer like 2018, or the one that everyone talks about, summer 1976. And secondly, the lockdown has transformed the estate where I live. I have seen foxes running around, there is birdsong, there are a lot less cars on the road and the parks have people walking dogs … the old folk (there’s a lot of them round here) have started holding social distanced street “parties” where they sit out in front with sun loungers, wine or beer in hand, and neighbours do the same – with a little wireless in the street playing gentle music. ⁣ ⁣
It really is quite inspirational.⁣ ⁣
I am a cynic and am sure that a lot of people will go back to unsustainable ways of living after this is over, but I am also hopeful that in parts of Bristol – hippie Easton and Southville for example, we will learn a few long term lessons and have more local community interaction, local food production and more idling away in the sunshine!"⁣

#coronavirus #lockdown #bristol #uk #england #mentalhealth #community #mentalhealthmatters #wellbeing⁣

It's #VolunteersWeek! Volunteer Manager Alice finishes off the week with this heartfelt message:⁣

"This is now my 14th year of working in Second Step! The last year and a half I have been Manager of the Volunteer Service and I love it! I work with a brilliant team and we get to meet the most interesting, enthusiastic and passionate people who come through to volunteer with us. I have so much admiration for people who give up their time for free to support others and as an organisation we couldn’t function as well without them. ⁣

Initially I was worried about how we would be able to celebrate our volunteers this week during lockdown, but in fact we’ve had a great time. Every day this week we've done a different activity together virtually and it's been great! Our volunteers have definitely gone the extra mile during this difficult time and I feel honored, as I know do others, to be able to work with them. Thanks volunteers!!"⁣

If you would like to volunteer for Second Step, click the link in our bio.

It's #VolunteersWeek! We're so thankful for our volunteers and the role they play in our organisation - without them some of our services would not be able to operate. .
Tom has been volunteering with us since September: "I'm a former mental health practitioner. Volunteering for Second Step gives me the opportunity to still have some input with clients, while working on a frontline. I have worked as a mentor offering face-to-face support to one client, which I really enjoyed. I think I made a difference in his life." .
"I've also been coordinating the Bristol Wellbeing Cafe with Ben. The cafe is a wonderful opportunity for our clients to get together and socialise. Before the lockdown, we met at Boston Tea Party and I helped welcome people, have conversations and organise refreshments. We've had to move the cafe online since the lockdown - it's one of the cafe's enduring strengths: being able to successfully adapt to different locations to continue providing this much-needed service. It now takes part on Zoom, successfully attracting a significant number of regular clients on a weekly basis." .
"I'd like to continue face-to-face mentoring once we come out of lockdown and use my skills to continue to make a constructive difference to the lives of people." .
Thanks Tom for all you do for Second Step!