My Support and Community Supported Accommodation

My Support Subway Image

My Support is an innovative service offering personalised support tailored to individuals’ needs, covering Bristol, North Somerset and Bath and North East Somerset.

The support team is available seven days a week (depending on where you live) and can be as flexible as clients need – from an hour of telephone support once a week, to a far more intensive support package depending on what suits them. 

We offer wide ranging support and advice including:

  • social and living skills for example attending health appointments
  • managing your home and making it safe
  • developing life skills including
    • how to manage money and budgeting
    • help with employment, education and training
    • support with cooking, cleaning and shopping
  • looking after your health and wellbeing including food and nutrition
  • building a social network including attending appointment and activities such as evening classes
  • accessing specialist services e.g. drug and alcohol, mental health, learning disabilities

All our staff are skilled and experienced in supporting people with a wide range of needs. We work with individuals to create a plan for support which we review regularly.

How to apply

You can talk to your social worker about a referral to us or you can apply through your local council. You may also be able to self-refer if you have your own funding. We would be delighted to discuss how My Support could work for you in whichever way suits you best. We can also talk through payments and costs with no obligation.

If you would like to know more about My Support, contact Jane Kershaw, Senior Support Worker on 0117 909 6630 or email mysupport@second-step.co.uk

For clients from Community Supported Accommodation (CSA)  The CSA project helps people move out from residential homes or supported living into a home of their own. Once a referral is made it takes around four months to be offered a flat. A move plan is created involving all the relevant parties and after three months a review meeting is held to make sure everything is going smoothly and the right number of support hours are being provided.

Normally the service is free to people receiving benefit. However, you may need to contribute towards your support if you have savings or receive a weekly income that exceeds your local council's threshold.

The CSA service is run in partnership with Bristol City Council Health and Social Care (HSC), the Avon and Wiltshire Partnership (AWP) and Bristol Mental Health. HSC refers people with learning difficulties to the project and AWP refers people with mental health problems. 

Useful links

Bristol Mental Health

Avon and Wiltshire Partnership

Health and Social Care