Complaints, suggestions and complaints

If you tell us when we get things wrong and share your ideas on how we can improve, we will be much better placed to provide you with the best possible service.  Please use the form below.  

If you use one of our online webforms the information submitted is sent to a designated email address directly by outlook. Please be aware that information sent this way only receives basic email protections, and as such you may not want to submit sensitive personal data through it.. If you prefer you can download the form and our Comments, suggestions and complaints leaflet. 

What happens next?

You will not normally receive a response to a comment or suggestion but we will make sure it is based to the most suitable person.

Once we receive your complaint it will be reviewed by our Complaints Officer who will call you to discuss what happens next.  If you have any questions please contact the Complaints Officer complaints@second-step.co.uk or 0117 909 6630.

If you want to know more about our Privacy policy, please click here.

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