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Comments, suggestions and complaints

If you tell us when we get things wrong and share your ideas on how we can improve, we will be much better placed to provide you with the best possible service.

How to make a comment or complaint

Please download this form to make a comment, suggestion or complaint.

What happens next?

You will not normally receive a response to a comment or suggestion but we will make sure it is based to the most suitable person.

Once we receive your complaint it will be reviewed by our Complaints Officer who will call you to discuss what happens next. If you have any questions please contact the Complaints Officer complaints@second-step.co.uk or 0117 909 6630.

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