Volunteer Recruitment

***January 2017 - Join Us Now****

Volunteers are highly valued as part of the organisation, as they help provide high quality, well-informed and innovative services.  Without volunteers, some of our most important and effective services would not be able to operate. Second Step has a wide variety of projects and services, and this means there are volunteer opportunities to suit most interests and experience.  

At Second Step we welcome volunteers who have experience of mental health problems similar to those that affect our service users.  Volunteers who have experienced homelessness, mental ill health, drug and/or alcohol dependency and who are now settled and in recovery have a lot to offer.

We are currently recruiting volunteers as One to One Mentor/Befrienders in a range of developing projects. 

Volunteer mentors / befrienders support Service Users on a one to one basis to work towards achievable goals and to develop new skills to build confidence and independence.  A key aim is to support social inclusion, helping people to integrate into their community and promoting equal opportunities. For further information about this exciting opportunity please download the role profile.

If you are interested in this role please see below for deatils of how to apply and the recruitment timeline. Please return your application form by 11th February 2017.

Other roles that we will be recruiting for at a later date include:-


This role is to support service users in activities and groups that increase self confidence, social inclusion, and help them to find positive ways of spending time to improve wellbeing. For further infomation, please download the role profile.

Service Feedback

This role encourages service users to give feedback about their experience of Bristol Mental Health services. Volunteers contact a number of service users over the telephone to request feedback on the quality of services using the ‘Friends and Family’ test. The role is based within the Assessment and Recovery services. For further information please download the role profile.

Applying to volunteer with Second Step

We would like to make our application process as accessible as possible. If you would like any support in making your application please give us a call on 0117 909 6630

If you decide you do want to apply please download and complete our application form. Our current deadline is 11th February, so please return your application form to us as soon as possible to recieve an interview date.

All volunteers are required to attend an interview, after which we will invited you to attend a minimum of three training sessions depending upon the role you have applied for.

•              Second Step Core Training                         

•              Service Induction

•              Second Step Induction

The volunteer recruitment process is as follows;

 1)            We process your application.

2)            You attend an interview with our team.

3)            Your DBS is approved and your reference will be contacted.

4)            You will be required to undertake up to 3 days training, depending on the role you will be taking up

We are required to complete a Disclosure and Barring Service Check (DBS); this is to ensure both your safety and the safety of the people that you may be working with.  There is no cost involved for the volunteer. The process takes 2 – 6 weeks or longer.  We will send you the details for online application at the same time as the interview date if you are successful. Having a criminal record will not automatically prevent you from becoming a volunteer.

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