Supported Housing Services

What is the Supported Housing Service?
We provide different types of housing for people with mental health problems who require support to live independently. The support we give is tailored to everyone's individual needs and we are passionate about recovery, supporting people to maintain their accommodation while building the skills and confidence to take the next step.

Types of Supported Housing:
The Supported Housing Team at Second Step provides a range of excellent quality accommodation in different settings across the city.

Temporary Housing
We manage 10 properties in Bristol. These offer accommodation for up to nine months and are a mixture of shared housing (for four to six people) and self-contained flats.

In Shared Housing, people have their own bedroom and share communal spaces like the kitchen, bathroom and lounge. The accommodation is fully furnished.

Our other properties are made up of a number of  Self Contained Flats. Each tenant has his or her own bedroom, kitchen and bathroom in a partly furnished flat. Tenants are responsible for paying their own utility bills.

Some properties have disabled access - please contact us for further details. One of our shared houses is specifically for Somali male service users. 

Long Term Accommodation
We manage a further five projects of long-term accommodation, comprising self-contained flats. Vacancies arise less frequently in this accommodation, please contact The Supported Housing Team to discuss availability. We have one project of flats that is specifically for BME service users.

What support will I receive?
You will be supported by an experienced, trained staff team to build on your strengths and reach your goals. All tenants have dedicated workers who will help you to plan and support you to achieve these goals using a Recovery Plan.

Do I need a referral to use this service?
For our long term housing we accept self-referrals (this means you contact Second Step directly) or we take referrals from housing, health, social services and voluntary organisations.

Our temporary accommodation is accessed via the Bristol City Council Housing Support Register.  To access the housing support register you can telephone the council on 0117 9222 000, email at or ask for housing advice at the council's customer service points.

Who can use our service?
If you want to be considered for Second Step supported housing, you will need to:

  • have current mental health needs, requiring some level of support to live independently;
  • be single and aged over 16;
  • be willing to accept support as part of your tenancy agreement;
  • have some kind of housing need - you will either be homeless or living in unsuitable housing;
  • be able and willing to live in either shared or self-contained accommodation;
  • have basic daily living skills and be able to maintain your own safety;
  • be able to manage your own medication if this has been prescribed;
  • agree to follow Second Step's equal opportunities policy; and
  • keep to the terms of any tenancy that you are offered.

As most of our accommodation is shared, sometimes we are limited in the support we can give to people with problematic drug and alcohol use. However, we will always look at people's individual needs and how best to provide help. We ask for applicants to demonstrate either abstinence or a commitment to working with services to address any problematic drug or alcohol use.

Will I need to pay anything?
Tenants pay a small personal contribution to the cost of the accommodation, depending on the property and how much income you have. If you have savings and other income, please discuss this with us when we meet you. Most of our funding to run this service comes via Bristol City Council from the “Supporting People" programme.

What happens next?
If you apply or are referred directly to Second Step, for long term accommodation you will need to fill in an application form and give us some background information about yourself. If you apply via the Housing Support Register, we will receive this information from them.

We will then set up a meeting with you to look at your individual needs and see how best we can help you.

If we have no vacant accommodation, you will be put on a waiting list and we keep in regular contact with you until something becomes available.

Want more information about the service?
To get more information about the service, please call the Supported Housing Team on: 0117 909 6630