Supported Housing Services
What is the Supported Housing Service?
We provide different types of housing for people with mental health needs who require support to live independently. The support we give is tailored to everyone's individual needs.
Types of Supported Housing:
Our properties are in Bristol and North Somerset (Weston-super-Mare). Some of our properties offer Supported Shared Housing, where people have their own bedroom and share communal spaces like the kitchen, bathroom and lounge. This accommodation is fully furnished.
Our other properties are made up of a number of Self Contained Flats. Each tenant has his or her own bedroom, kitchen and bathroom in a partly furnished flat.
Some properties have disabled access - please contact us for further details. We also have a specialist housing project for black service users and a shared house for Somali male service users.
What support will I receive?
Everyone living in a Second Step property is provided with support designed around his or her own individual needs and aspirations. We provide tenants with a dedicated worker and together they come up with a support plan based on your personal needs and interests. Support can either be medium or low level.
Do I need a referral to use this service?
In Bristol or Weston-super-Mare, we accept self-referrals (this means you contact Second Step directly) or we take referrals from housing, health, social services and voluntary organisations.
In Bristol, our accommodation is accessed via the Bristol City Council Housing Support Register. To access the housing support regiester you can telephone the council on 0117 9222 000, email at HSR.admin@bristol.gov.uk or ask for housing advice at the council's customer service points.
We have a very limited capacity to support people to apply to the Housing Support Register. If you require this support please contact us on 0117 9096630.
Who can use this service?
If you want to be considered for Second Step supported housing, you will need to:
- have current mental health needs, requiring some level of support to live independently;
- be single and aged over 16;
- be willing to accept support as part of your tenancy agreement;
- have some kind of housing need - you will be either homeless or living in housing that is not helping your mental health;
- be able and willing to live in either shared or self-contained accommodation;
- have basic daily living skills and be able to maintain your own safety;
- be able to manage your own oral medication if this has been prescribed;
- agree to follow Second Step's equal opportunities policy; and
- abide by the terms of any tenancy flat you are offered.
Please note: as most of our accommodation is shared, sometimes we are limited in the support we can give to people with problematic drug and alcohol use. However, we will always look at people's individual needs and how best to provide help.
Will I need to pay anything?
We ask tenants to pay a small personal contribution to the running of the house, depending on how much income you have. If you have savings and other income, please discuss this with us when we meet you. Most of our funding to run this service comes from the government's "Supporting People" programme.
What happens next?
If you apply or are referred to Second Step, you will need to fill in an application form and give us some background information about yourself. We will then set up a meeting with you to look at your individual needs and see how best we can help you.
If we have no vacant accommodation, you will be put on a waiting list and we keep in regular contact with you until something becomes available.
Want more information about the service?
To get more information about the service, either call the Supported Housing Team in your area: 
Bristol: 0117 909 6630
North Somerset: 01934 645 999
or click on either of the links below to download a PDF containing further information about the service.
Supported Housing Information Leaflet
North Somerset Supported Housing Information Leaflet
Alternatively you can email:
supportedhousing@second-step.co.uk
If you would like to apply to us directly, please click on the link below to download an Application Form.
Second Step application form for Housing and Support Services